Read This First! If you can see the pictures on this page and can open Blackboard on a Branson school laptop, your Branson laptop is all good and you don’t need to apply this fix.

IF YOU RECEIVE AN ERROR IN CHROME OR CANNOT SEE THE IMAGES ON THIS PAGE, YOU MUST APPLY THIS FIX ASAP.

The good news is that the corrective steps you need to take are very simple and will only take about 5 minutes.   We are confident that you can do this yourself, but if you need help, please email us at techsupport@bransonschoolonline.com and we’ll help you out.

In a nutshell, you’ll need to download a file onto the Branson laptop, then run the file.

Note #1: These steps must be done in Firefox. Chrome will not allow all of the steps to take place.

Note #2: When you run into the message below, select “Advanced” then “Accept the Risk and Continue”.

Note #3: You only have to do these steps once.

8 Steps to Success!

Step 1. Download this file ( LightSpeedFix ) by right-clicking the filename and clicking “Save Link As…” from the menu that appears.

Step 2. In the Next Window that appears, click the “Save” button.

Step 3. After the file downloads, click the Download icon (#1 below), then click the Folder icon (#2) below.

Step 4. In the next window that appears, right-click on the file “LightSpeedFix.zip”, then select “Extract All…” from the menu that appears.

Step 5. In the next window that appears, right-click on the file “replace_certs” and select “Run as administrator” from the menu that appears.

Step 6. In the next window that appears, enter the following password then click “Yes”: 6D083rtyB0yz* (those are zeroes)

Step 7. A black window will appear for about 15 seconds, then disappear. You don’t have to anything on this step.

Step 8. You’re done! Close Firefox and open up Chrome and you’re good to go.